Terms and conditions
By using this site, you are agreeing to these terms.
If you don’t accept these terms
If you do not accept these terms in full, you do not have permission to access the content of the website and you should stop using the website immediately.
This website is supplied by The Department for Business, Innovation and Skills. ‘Learn My Way’ and ‘we’ refer to:
Department for Business, Innovation and Skills, 1 Victoria Street, London SW1H 0ET
References to ‘you’ mean anyone using the website.
Changes to the website
We can alter, suspend or stop any service on the website, or its content, without telling you.
We can change these terms at any time. You can find the date we last changed the terms at the end of this page. We recommend that you visit this page from time to time to make sure that you know about any changes we have made. By continuing to use the website after any changes to the terms, you are agreeing to the changes.
You accept that you have no legal claim if we change the website or these terms.
Using the website
You agree to use the website only for lawful purposes, and in a way which does not infringe the rights of anyone else or affect anyone else's use of the website.
You agree not to act in an unlawful manner or in a way which may harass or distress anyone else.
The website offers you the chance to create your own Learn My Way account, which allows you to use Online basics. Any Learn My Way account we set up for you is governed by these terms.
When you register for our service, you agree to:
- Give information that is accurate, up to date and complete and keep your information accurate and up to date.
To update your personal details on the website:
- Sign in
- Click on ‘Edit your account’ in the top right hand corner.
The website is free (though you will need to pay any service or phone charges for accessing the internet). Because the website is free, we do not guarantee:
- it will be available
- it will be working properly or
- we will continue to provide the website.
- close down or change the website at any time.
We will tell you if we are going to introduce or change these rules.
We can end your Learn My Way account and delete all information stored on it if you do not access your Learn My Way account for 90 days or longer.
We can suspend or end your right to use the Learn My Way service immediately if in our sole opinion you are not meeting these terms, or if a regulatory authority asks us to. If we end your right to access the Learn My Way service, we may immediately close down your account and delete all information associated with it.
If you undertake our Online basics course we may contact you as this course is subsidised by the government. We will not pass on your details to any third party and any contact we make with you will be specifically about the subsidised learning you have undertaken.
Disclaimer and limiting liability
We provide the content of this website for general background information only. You should consult a qualified adviser for advice on any specific question or problem.
You should not rely on the accuracy of any part of the content. We will not be liable for any damage, loss, costs or expenses which arise directly or indirectly from you using this website.
We make every effort to make sure that the website does not contain any error or defect, but we do not accept responsibility for any damage to or loss of data on your computer system, network or server that results from you using the website, or any content made available through the website.
As far as the law allows, and except as expressly set out in these terms, we will not be responsible for any warranties and representations, express or implied, in respect of the content including without limitation warranties of satisfactory quality, fitness for a particular purpose, non-infringement of third party rights or any law, compatibility, security and accuracy.
We will not be liable for any loss or damage caused by using this website or the services provided through this website.
We will be liable for:
- Death or personal injury caused by our negligence and
- Anything the law says we are liable for.
Computer and telecommunications systems may contain faults, including viruses, and may from time to time need downtime (time when the website is not available) for repair, maintenance and upgrading.
So, we do not guarantee that the website will always be available, but we will make reasonable efforts to reduce the time when it is not available. You cannot claim we have broken these terms because of downtime.
Links to other websites
The website provides links to the websites of third parties. We do not recommend the content, products, advertising or other materials available from these third-party websites and you should use them at your own risk. We are not responsible for any damages, loss, cost or expense arising from your use of these third party websites.
We cannot guarantee that the links to third-party websites and services will work all the time.
We, or third parties who have granted us licences to use the material, own all the content provided on the website. This includes all the:
- graphics, code and text
- learning materials
- video and, digital downloads
- data compilation and information
- images, icons and logos
- names and
You cannot copy, reproduce, publish, upload, post, transmit or distribute any of the content.
You can download and temporarily store these pages for your own personal and private use. You can also print them for your own non-commercial use as long as you do not change the content and you do not use them in any other publication without getting our prior permission.
You cannot copy or use the ’Learn My Way’ mark, the ’Learn My Way.com’ domain or other names, images or logos identifying the Department for Business, Innovation and Skills or third parties, and their products and services, without getting permission in writing from the Department.
If you want to get your own Learn My Way account, you will need to register with us. We will ask you for your name, your email address or mobile phone number and a password. As you will be responsible for all activities that occur under your username and password, you should keep them confidential. You must tell us immediately if anyone else is using your username or password without your permission, or if you believe that your username or password are no longer confidential.
We can ask you to alter your username and password if we believe that they are no longer secure.
You should not rely on any statement we or any of our representatives have made about using this website (other than those set out in these terms).
If we cancel any of these terms, or we cannot enforce them, those terms that are not affected will still apply.
Your and our rights under these terms can be waived only in writing. If you or we do not exercise a right, we are not waiving that right.
These terms will be governed by the laws of England and Wales.
Learn My Way Privacy Statement
This privacy statement explains how we (The Department for Business, Innovation and Skills or ’Learn My Way’):
- collect information from you through this website
- use the information and
If you have any questions or comments about:
- how we handle your personal information or
- our privacy statement
please contact us through the 'Contact Us' page. We are registered as a Data Controller under the United Kingdom Data Protection Act, 1998.
What personal information do we collect?
You can use the website without providing any personal data. However, you will have to provide personal data if you:
- register with us or
- call our helpline or contact us through our Feedback page
If you want to register and use Learn My Way’s full suite of features, you will need to give:
- your name and either your email address or mobile phone number or address
- and a password
In addition to the information you are required to give during registration, you will be asked some questions which you do not have to answer. We will ask you for:
- consent to use your details for marketing purposes
- your age group
- your employment status and
- how much you know about the internet
We may transfer your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure that your information is protected.
Occasionally we promote the Learn My Way website with partners through joint publicity campaigns. If you have come to this website through one of those partners' own websites then the registration process may ask for additional information. If any additional information is asked for then the registration page will clearly describe how this data will be used and will provide a link to the Terms in use on the partner website.
If there is a competition offered through a partner website then please note that a link to the Terms of the competition will be available through the registration page and the competition entry and awards process will be the responsibility of the partner.
Updating your personal details
To update the personal details that you gave to us when you registered:
- log on to the website
- click on your name in the top right hand corner.
Updating your Address details
To update the address details that you gave to us when you registered:
- log on to the website
- click on ‘Edit your account’ in the top right hand corner.
Updating your Contact Consent details
To update the contact details that you may have given to us when you registered:
- log on to the website
- click on ‘Edit your account’ in the top right hand corner.
If you change your mind about being contacted then you can change the setting on these screens.
Please note: we may record calls to the helpdesk for quality and training purposes only. We will store calls for about three months and keep them confidential.
How do we use your personal data?
We will use your personal data:
- to deliver our services on the website and support you when you use the website
- for administration
- for marketing
- for auditing
- for general statistics and research
- for making sure the website is working properly
- for getting professional advice and
- for any legal purpose.
Who do we disclose your personal information to?
We will only give your personal information:
- If you have registered with a centre, your details may be provided to that centre for statistical reporting
- To anyone who takes over our business who can use it only for the purposes described in this privacy statement
- To service providers such as research and evaluation agencies who we employ to process data for us
- To our auditors and legal advisors and
- If the law says we have to.
You have a right to ask for a copy of the personal data we hold about you. We will charge you a small fee for this. To get a copy of this information, please email firstname.lastname@example.org
The cookies we use on the website do not collect or store any personal information. You can disable cookies but, if you do, you may not be able to use certain features on our site. If you want to know how to remove cookies from your browser, go to the All About Cookies website.
We have a security policy which includes a number of sophisticated security measures to protect against personal data under our control being lost, misused or altered. Your account is hosted on a secure and certified website and the account and the pages where you login and logout are protected by industry-standard security features.
You should always log off from your Learn My Way account at the end of each session to stop anyone else using it.